Return & Refund

Due to safety and hygiene purposes, we are not able to accept returns. However, should there be any unexpected defects, we have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at inquiry@oxyzhealth.com or using this form. If your exchange is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any exchange question at inquiry@oxyzhealth.com.

If there are any issues result in refunds, credit card transaction fees aren’t returned when there is a refund.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.